Frequently Asked Questions
Q1: HOW IS VIVILAWN BRAND?
Vivilawn is an original landscaping synthetic lawn series developed by DIAMOS R&D team, which established as a sub-brand by DiamosGrass.
It has wide color style ranges applied for different landscaping and commercial uses and is widely used by landscaping project contractors.
Q2: HOW IS VIVILAWN QUALITY?
With 8 years warranty, we process 100% quality inspection on each order before shipment. Vivilawn has gained ISO9001, ISO14001, SGS report, and passed UV aging test, Labosport FIFA rules pretesting, Lab test report, CE, EN, SVHC certifications, and etc.
Q3: HOW LONG IS THE LEAD TIME?
1 working day for standard sample products.
3 working days for most of the customized samples.
15 working days for bulk order.
All goods will be inspected strictly before packing and be shipped by sea or by railway.
Q4: IS OEM/ODM AVAILABLE?
Vivilawn has a professional R&D team to analyze OEM/ODM landscaping synthetic lawns including height, tufting density, yarn shape, and color styles.
Q5: WHAT IS VIVILAWN MOQ?
MOQ is one roll.
Vivilawn has a wide warehouse with an inventory capacity of 300,000m2 of landscaping artificial lawn for global dealers.
Q6: HOW TO PAY?
We accept payment via T/T (Bank transfer), XTransfer, Western Union, and PayPal, and irrevocable L/C on sight is also acceptable.
Q7: HOW IS VIVILAWN SHIPPED?
20-30 days by sea to your nearest seaport,
3-5 days by air to your nearest airport,
3-5 days by express to your doorstep,
10-15 days by DDP sea shipping, to your doorstep, with all customs, cleared and tax paid, no need for any extra cost for Asia and the middle east area.
Q8: What kind of material do you use?
The main material of Vivilawn artificial grass product includes LLDPE granule, BASF SBR latex, Mattex carpet backing and etc.
Q9: Do you provide installation service?
No, we don’t.
We only provide installation services for the domestic market in China and installation online guidance services worldwide.
Send a Message
DIAMOS GLOBAL SPORTS
Room 638, Aoyuan City Plaza, Ruyi Road No.2 Panyu District, Guangzhou, 511431, China
Hotline: +86 13719083511 (WhatsApp/WeChat)