Warranty Policy

Vivilawn offers 8 years warranty

During the warranty period, if any quality problem, DIAMOSGRASS will make every effort to provide you with satisfactory services. To ensure you receive your full product warranty benefits, please read the following parts carefully:

We certify as below:

Warranty Period:
The warranty period of Vivilawn landscaping artificial grass products is 8 years from the date of order manufacturing finished.

Warranty Range:
All products are sold by Diamos Global Limited or its authorized distributors:
A) Supply various consumable materials;
B) Periodically carry out inspection by Email or telephone calls and provide advice and maintenance;
C) Defective parts can be returned to the factory to be repaired or be replaced;

The warranty range doesn’t include the following:
The cost of the wearing parts is not covered in the warranty;
Do not repair failures caused by physical damage, improper operation, unauthorized changes to the product, and attempt to repair or other natural or manmade disasters.

For any finding, please contact the following numbers: +86-20-34706345 or Email: info@diamosgrass.com

Products purchased directly from DiamosGrass or one of DiamosGrass’s agents or Dealers are warranted against defects in workmanship and material for one year from the date of purchase. If you wish to claim a warranty issue, please contact us at info@diamosgrass.com with the title ‘Claim-Invoice Number’ and give details of the product model with quantity.
The customer shall be responsible for all expenses of any unauthorized returns. Replacement of a product is at the sole discretion of Diamos Global Limited.

DiamosGrass appreciates your product orders. We strive to provide products of the highest quality. With only a few exceptions, if one of our products is not what you expected, you may return it for a refund of the purchase price minus any shipping and handling charges. All returned products must include all documentation and still be in good condition and be returned within 30 days of purchase. To obtain a return authorization, please email info@diamosgrass.com with a title
‘Return-Invoice Number’ and give details of product items with quantity.


Room 638, Aoyuan City Plaza, Ruyi Road No.2 Panyu District, Guangzhou, 511431, China

Hotline: +86 13719083511 (WhatsApp/WeChat)